Shipping & Returns
Shipping & Returns Policy
OXZGEN/CaptaVida Shipping & Returns Policy
eRewards products are only available in the United States and the Virgin Islands. Orders process within 24-48 hours of receipt. The average transit time is 5-7 business days unless expedited and may vary based on location. Shipments outside the 48 contiguous United States may experience longer transit times.
Once the carrier shows the order has been successfully delivered, it is considered fulfilled and complete. eRewards is not responsible for lost or stolen items and will not provide replacements.
Returns and Refund Policy
Products can be returned within 15 days of the order date. Returned products must be unopened, unused, and in a resalable condition. Returns can be initiated through any of the following methods:
- Email eRewards; [email protected]
- Call OXZGEN/CaptaVida Support at 1-844-5-OXZGEN (1-844-569-9436)
Product(s) must be returned to OXZGEN/CaptaVida at the address below. Refunds will be issued, minus shipping & handling and a 25% Restocking Fee, once the product has been received by eRewards and has cleared the inspection process. Eligible refunds will be made to the billing method used for the original purchase and will be authorized within 15 days of receipt of the returned product by eRewards.
Process for Return
In order for a product return to be processed efficiently, we request that you:
- Initiate return for refund by email or phone.
- Provide your original order number and reason for return.
- On the outside of the return shipment box, clearly print the original order number in indelible ink. Packages without visible order numbers may be rejected by eRewards & returned.
- You are responsible for prepaying all shipping costs related to the returned items. eRewards do not accept collect packages.
- You are encouraged to add a prepaid tracking or delivery confirmation service to all return packages. If returned product is not received by eRewards, it is your responsibility to trace the shipment.
Please mail your return package with the order number visible on the package to;
40180 US Highway 19 North
Tarpon Springs, FL 34689
Incorrect or Damaged Product Policy
If the product you received is incorrect or damaged, you must notify eRewards within 72 hours of receipt the shipment. We require a picture of the incorrect or damaged order and a copy of the invoice that was included in your package. Once all documentation has been received and confirmed by eRewards to be unopened, unused, & resalable, your replacement items will be sent within 15 days. You may be required to return the damaged order. We may request the return of any item prior to replacing it.
To initiate the exchange, contact eRewards through any of the following methods:
- Call OXZGEN/CaptaVida Support at 1-844-569-9436 OR
- Email [email protected] with order number, product issue, and picture
eRewards will honor the exchange if the product is damaged or incorrect due to eRewards error.
If an order is returned and eRewards determines the product is not damaged nor fulfilled in error, the customer is responsible for all return shipping charges and/or a 25% Restocking Fee.